FAQ (Frequently Asked Questions)
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Q1: How can I confirm my order after payment?
After you complete the payment, you will receive an official order confirmation email from our store. You can check your order details, product information and estimated delivery time in the email.
Q2: What should I do if my package is delayed or lost?
Logistics delays may be caused by weather, holidays or customs clearance. If your order exceeds the normal delivery time, please contact our customer service with your order number, and we will check and solve the problem for you as soon as possible.
Q3: Are the clothes true to size?
All our products adopt standard UK size standards. Each product page is equipped with a detailed size chart. We recommend you refer to the size chart to choose the most suitable size before purchasing. If you have any size questions, you can consult our customer service.
Q4: How long will the refund take to arrive?
After we confirm and pass the return inspection, the refund will be processed within 3–5 working days. The specific arrival time depends on your payment platform’s processing rules.
Q5: Can I modify or cancel my order?
You can apply to modify or cancel your order for free before the order is shipped. Once the order is processed and shipped, it cannot be cancelled, and you can only apply for return after receiving the goods.
Q6: Do you support bulk wholesale cooperation?
Yes, we support wholesale and customized cooperation for women’s clothing. For wholesale prices and cooperation details, please contact our official email for business negotiation.
Q7: What if the received product has color difference?
All product pictures are taken in real time. Slight color difference caused by different display screens and light is normal and does not belong to quality problems. We will try our best to restore the real color of the products.