Return & Refund Policy
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Last Updated: September 2026
VALEHEIM supports customers to return and exchange goods in accordance with UK consumer protection laws to ensure your shopping rights and interests.
6.1 Return Eligibility
We support a 30-day return window (calculated from the date you receive the package). All returned items must be unused, unwashed, intact, with original tags and packaging, and not damaged by human factors.
6.2 Non-Returnable Situations
Products that are worn, washed, damaged, stained, or lack original tags; customized products; clearance sale items are not eligible for return or exchange unless there are quality problems.
6.3 Return Process
1. Contact our customer service via email within 30 days of receipt to apply for return and obtain return instructions. 2. Pack the goods completely and send them back to the designated return address. 3. After we receive and inspect the returned items, we will process your refund within 3–5 working days.
6.4 Refund Rules
The refund will be returned to your original payment account. The shipping fee for returns shall be borne by the customer unless the return is caused by our product quality problems or delivery errors.
6.5 Defective Products
If you receive defective, damaged or wrong items, please contact us within 48 hours after receiving the goods and provide photos or videos as evidence. We will provide free return, exchange or full refund services.